Questions and Topics We Can Help You To Answer: 

I need to write about the case study of : Customer service at Nordstrom: A way to Mitigate potential conflict? 

Organizational Behavior eighth edition: Chapter 13 Case study “Customer Service at Nordstrom" on pages 508-509.

here is the question 
1. Dealing with dissatisfied and disgruntled customers is, perhaps, one of the greatest sources of conflict for retailers. Is Nordstroms's approach to customer service and customer relationship management an appropriate way to defuse or prevent potential conflict situations? Explain the reasoning behind your answer.

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Write a 275-word executive summary defining the new division of existing business. Share your Vision, Mission, final business model, and value proposition, and list your key assumptions, risks, and change management issues. Quantify the growth and profit opportunity and planned impact on various stakeholders.

Note: Any investor should be eager to meet with you after reading your executive summary

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INCLUDE AN ABSTRACT

5-6 page Paper

For this assignment, you should focus on the reading material for weeks 1-7 and YOU MUST READ the NORTEL CASE STUDY that is in the resources section of your classroom - It is also on page 535 of your text and in the resources tab in our classroom. If you choose, you may also research the library for additional background about Nortel (If you choose to do some additional research).

The breakdown of your paper should be as follows:

Introduction of Your Paper:

Provide an introduction of the topics that you will discuss below (Base your introduction on our reading material from weeks 1-7-It is basically all of the reading material from our class)

Body of your paper: (5-6 Pages total in length)-Your thoughts should be supported with key words from our text. You must answer all five questions below and include AT LEAST THREE key words from our text when responding to EACH QUESTION. That means that you would use 15 of the key words in our text for this paper. This will show me that you are attempting to support your thoughts with key material from our text and that you are able to apply the material from our class. The five required questions are as follows:

1. From an ethical perspective, describe the factors that contributed to the rise and fall of Nortel.

2. What mechanisms should be put in place to better align managers with the interests of shareholders?

3. Would you describe the meltdown of Nortel more as a failure of “people” or of “capital market processes”?

4. What happened to Nortel is similar to what happened to WorldCom and Enron inthe early 2000s, and to Lehman Brothers, Citigroup, and many other banks during the 2008 financial crisis. Why do businesspeople keep making the same mistake?

5. Discuss how to prioritize the following remedies to stop such recurrences: business education, regulation of accounting/financial markets, regulation of incentives, or regulation of punishment. Also, tell me your thought process about your decision about priorities.


Save your review as Last Name-Week #8 Paper.doc

Body of your paper should also include the following:

A. Title Page - Include a title page with your name, student number, title of your review, course number, course name, session, section, semester and date.

B. Introductory Paragraph - Include an introductory paragraph.

C. Font and Spacing - Use Arial or Times New Roman 12 pitch font with double spaced lines.

D. Length - Write a 5-6 page review not including the title page and citation page.

E. Reference Page - Include all sources on a Reference page

F. Utilize the APA Style for the review and to documenting sources.

G. Punctuation, essay format (thesis, supporting paragraphs with transition and topic sentences, and summary) grammar and documentation count toward the grade.

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Marketing Plan

1. Write an introduction to your company. Describe your company, its location, and the product it makes or the service it provides.
2. Develop an environmental analysis that includes competitive, economic, political, legal, technological, and sociocultural forces.
3. analyze the primary and secondary target markets that you identified for your company. Be sure to cover the 4Ps, 5Cs and STP.
4. Decide the main goals that you would like to achieve within the next year (short term) and the mains goals that you would like to achieve within the next five (5) years (long term). Determine the most appropriate ways to measure both short- and long-term goals. Note: Consider the following metrics: tracking downloads of Website content, Website visitors, increases in market share, customer value, new product adoption rates, retention, rate of growth compared to competition and the market, margin, and customer engagement.
5. Develop both a SWOT analysis and needs analysis for your product. Each analysis should examine four (4) strengths, weaknesses, opportunities, and threats for your company.
6. Use at least four (4) academic resources as quantitative marketing research to determine the feasibility of your product / service. These resources should be industry specific and relate to your chosen product / service. Note: Wikipedia and other Websites do not qualify as academic resources.

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Assume that you are the supply chain manager of this organization. Analyze the effectiveness of the four key flows (in the supply chain), the make process, and the supply chain forecasting. Base on your analysis recommend improvements by applying the theories and concepts found in supply chain management

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Discussion Topic: SWOT Analysis 

Conducting a SWOT analysis is essential in developing a good marketing plan. Business owners and managers must focus on the strengths and opportunities to maximize resources and gain competitive advantages. 

The strategic goal involves accomplishing these objectives while avoiding weaknesses and threats. Please read the company profile article on Spartan Stores®, Inc. (found in Kaplan Online Library).

In this Discussion question, briefly discuss the strengths, weaknesses, opportunities, and threats (SWOT) noted in the Spartan Stores, Inc. article and discuss some areas that could be improved. 

Reference: 

SWOT Analysis. (2012). Spartan Stores, Inc. SWOT Analysis, 1-9. Retrieved from Business Source Complete database. 

Questions and Topics We Can Help You To Answer: 

What benefit would be gained by utilizing linear programming (LP) for marketing research?
Discuss and provide a basic example of how LP can be used for marketing and/or consumer research.

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Discuss how project management techniques can be used to improve the completion of projects. With this in mind, discuss the role of start and finish times with respect to project completion time.
Explain the role of software in project management.

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Think about the concept of culture. It encompasses much more than ethnic and racial boundaries. Write a 1-2 page essay in which you describe your own cultural identity. How have the many forms of media portrayed you?

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Utilize the "Rokeach Values Survey" to help you determine your values hierarchy, which will assist you in the development of your personal model of leadership. After ranking the values according to the instructions, identify your top three terminal values and your top three instrumental values. Submit a 250-300-word reflection that identifies your values hierarchy and explains the significance it might have on your leadership style. 

Link to the survey:

http://faculty.wwu.edu/tyrank/MBA510cTyran/RVS.htm

You are not required to submit this assignment to Turnitin.

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Select an organization and consider its distributed intelligence. Think back to the systems thinking disciplines: personal mastery, shared vision, team learning, mental models, and systems thinking. Can you identify any simple rules within distributed intelligence that applies to human organizations? What might be some advantages of distributed intelligence vis-à-vis command and control leadership? 
Post by Day 3 an example of distributed intelligence in your selected organization. Then, explain how it might contribute to improving your organization or to your organization becoming a learning organization. Finally, explain any advantages of distributed intelligence for leading and managing the organization.

PLEASE USE ATTACHED REFERENCES:

References
Bonabeau, E., & Meyer, C. (2001). Swarm intelligence: A whole new way to think about business. Harvard Business Review, 107–114.

Uhl-Bien, M., & Marion, R. (Eds.). (2008). Complexity leadership, part 1: Conceptual foundations. Charlotte, NC: Information Age. 
◦Chapter 9, “Emergent Strategy Via Complexity Leadership: Using Complexity Science and Adaptive Tension to Build Distributed Intelligence” (pp. 225–268)

Media:

Shirky, C. (2009). How social media can make history [Video file]. Retrieved from https://www.ted.com/talks/clay_shirky_how_cellphones_twitter_facebook_can_make_history

Tapscott, D. (2012). Four principles for the open world [Video file]. Retrieved from https://www.ted.com/talks/don_tapscott_four_principles_for_the_open_world_1

Questions and Topics We Can Help You To Answer: 

What should Pat Stevens do?  Analyze Steven’s options using the Underwood Model.
You must verbalize in a narrative your personal ethical phiposophy.
Specifically, your case study analysis should only talk about following things:
1. the discussion of the action that Stevens would make if he follows each of the moral philosophies:
a.  Consequentialism: Egoism and Utilitarianism
b. Deontology:  Kantian Deontology (including his categorical imperatives) and Social Contract (including Locke’s natural rights and Rawls’ justice principles)
c.  Virtue Ethics

2. A conclusion of the action that you believe Pat Stevens should take in this situation and a well-reasoned explanation of why you reached that conclusion