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Arguments for Lola’s actions

 Lola cleverly peddles lies while selling shoes to innocent clients. The lies sugar coat reality and assist her close deals. Therefore, she sells more shoes than her colleagues do. Her fabrications make the deals more attractive. In the end, clients believe the lies and exchange cash for shoes (An ethical dilemma). For example, she creates a false urgency, which forces a client to part with money. At the end of it all, she increases her sales.

Arguments against Lola

 Lola sells shoes using unscrupulous means. She mixes lies with facts and confuses a potential buyer’s decision-making process. In the end, the buyer buys the shoes. For example, she misleads a man into buying a pair of shoes and parting with extra cash for his inner soles. First, she hands the man a smaller pair then she brings an extra-large size after realizing that his size was unavailable. Unknown to the client, she inserts inner soles to the large shoes and perfectly fit. The client parts with extra money for inner soles. This is not acceptable, as the client has to approve and get the actual product. In this case, the client does not part with the right size (An ethical dilemma).

2

Common practices in Sales

 Yes, such practices are common among sale persons. More so, business people concentrate more on closing a deal, than how they go about it. On the other side, clients are trusting and let their guard down when they discover the deal is to good, not knowing that sugarcoating and lies conceal the facts. If I was one of Lola’s clients, I would not accept her ways of doing things, I would definitely sue her (An ethical dilemma).

3

Incentive scheme

The scheme motivates employees resulting to more shoe sales. However, in order to create attractive deals, they have to come up with innovative ways of going about it. Some of the methods are not legal. In the end, the scheme contributed to Lola’s traits (An ethical dilemma).

4

Action of the manager

As Lola’s manager, I can advise her always the actual product the client wants. At the end of the transaction, the client should have the actual shoes. In terms of ethic, Lola can create a false urgency, as long the product sold can, is up to standard, Lola should not compromise quality (An ethical dilemma).

 

 

 

 

 

 

 

Reference

An ethical dilemma.PDF