Questions and Topics We Can Help You To Answer

Please read carefully and respond to the case presented below.. You may invent needed information, but ensure that it is pertinent and realistic. You will be evaluated on your writing style and tone, as well as the formatting for each type of correspondence. 

You work at Twin Centurion National Bank and have some bad news to give some of your customers. During a recent trip, one of your account managers lost a laptop with customer information, including sensitive information like birthdates. The laptop had a number of software security mechanisms in place, so it’s unlikely, but not entirely impossible, that whoever found the laptop will be able to access the sensitive information. 

Only a few of your customers (fewer than 3%) will be affected by this loss. Your procedures dictate that affected customers will be given a new account (a new debit card with a new credit card number will be sent to them) and the old account will be closed (so customers will have to destroy their current debit cards and checks). The current balances and current credit limits will be transferred to the new accounts. Customers will have to order new blank checks with the new account numbers on them. Some of your customers will be inconvenienced by this process. 

Although you can’t force your customers to, you think it would be a wise idea for them to contact the three credit bureaus (Equifax, Experian, and TransUnion) and put an identity theft or fraud watch request on their accounts. 

Write a letter to those customers who were affected and let them know that the laptop was lost and what will happen with their accounts.