Restaurant Management

Article Review

Q1   I totally agree with Ralph Lauren general manager’s philosophy ‘I’m a servant in suit’ because I believe it is the only way to make improvement in business. In RL case Varnes the general manger has taken the right step by simply acting like an employee while the mind is that of a leader (Lisa 1). This is the only possible way for him to understand the customers as well as able to prioritize their needs properly. Lowering your level as a leader gives one a chance to improve the communication between the workers hence, able to acquire full attention plus take notice of their body language to avoid making problems with them. Mr. Varness shows a good objective of leadership since he is easily able to help those workers doing poorly as well as encouraging those doing good to do better. It is not expected of such situations by customers where the general manager in any organization serves just as the junior employees does however, Varness makes an effort to ensure RL is unique in one way or the other. His major aim is make decisions with his team’s best interest mind, and ensure that everyone takes part in it plus, has the resources and knowledge they need to meet the objectives. No doubt that he is a good example of a servant leader with an advantage of bringing the restaurant at the top (Lisa 2).

Varnes is such a leader who focuses with the need of his workers as well as the customer’s before considering his own. Servant leaders are able to easily acknowledge other individual’s standpoints, offer them the support they need in meeting their satisfaction as well as personal goals. Varnes ensures that his leadership leads to higher engagement, more trust and stronger connection with his team and customers (Lisa 3).

 

Q2 RL culture is based on encompasses values as well as behaviours which contribute to the unique social and psychological environment of an organization. Ralph Lauren Restaurant represents collective values of principles on the member’s behaviours as well as products. Mr Varnes ensures there are no differences of culture at work place because it might lead to disagreement.  The restaurant’s cultural heritage is prejudiced in the way that the common manger acts like his employees to encourage communication styles and other ways of relating with others (Lisa 3). Dressing code is another culture adhered to in RL where according to Varness they are genuine rules on clothing. Every employee’s mode of dressing is determined by their position especially where varness being the GM is always in suit even though he works like a servant (Lisa 1). It is the dressing code that builds the rules and signals which indicates the message being given by a person. Physical environment is another visible culture at RL especially the elegance white clothed tables and the colours used on the seats and wall for attraction and comfort.  The bright colours are used particularly to reflect the dynamic environment thus indicating a traditional free environment (Lisa 2). The food offered at the restaurant makes one of the most noticeable manifestations of culture which is in variety. Culture must and should be installed in workplace thus, leaders are easily able to treat workers with respect thereby, furnishing and designing the organization’s name.  

 

 

 Q3 The most important thing to consider while hiring new staff is ensuring they are the best for its success. Best people to hire are not only the educated one but those who give 100% confidentiality to do their job perfect.  Writing training manure to a new wait staff in a restaurant I would ensure that I put more emphasis on the vision and mission thus, showing the seriousness of the work. For anyone interested in the wait position it is important to train him or her on the essential of the restaurant’s size, nature and quality and how they vary. In every organization the vision and mission are its foundation thereby, it is important to use practical activities as well as guidelines while educating a new member on the foundation. It is even more understood when a draft is used in the training while a discussion follows thus, the employee is given a chance in making suggestion. The foundation is a major effective factor in organizations that should be paid attention to since; it is aimed at the new members where it helps them in becoming familiar and comfortable in the organization. With better understanding of the organization’s vision and mission, new staffs will easily perform their duties better thus, put their focus on a particular skills and knowledge required of them.  It is important to aid the new member in understanding the philosophy of the business organization as the structure as well as general position. It is the philosophies which encourages her on the kind of resources she have access to at work as well as how and from whom should she get information from (Lisa 2). 

 

Q4 RL restaurant DNA is not only on building its brand but also on the customer services. It is genuine from the article that the workers in the bistro particularly the general manger guarantees they gets the concepts of the DNA because they want to make sure their customers exists always. Whatever compels on the customers is effective because it is what makes them resolve on whether to derived back thus, is a problem is done in RL quick and immediate solution is applied (Lisa 3). Customer DNA at RL gives me the confidence as an employees to come and enjoy the services we give them because we ensures that  the whole visit process sets the best mood for the entire duration (Curtis , Erik & Richard 55).

 

The services we offer to our clients generates a great experiences thus, determines whether we should walk away at the end with a satisfied or dissatisfied customer experience. It is the responsibilities of waiters on duty to serve me as a customer despite being their employee thereby, they ensures  that when I make reservations they set the table according to my expectation about what I would prefer for the stay. RL is one restaurant which offers heavy hospitality services thus, demonstrates is support for employees by investing in professional developments. The General Manager creates a perfect employee engagement which is always at the heart of RL thus; the bound is formed within the restaurant’s cultural DNA. I would proudly buy in RL’S DNA because no matter the size or position one is in, the team takes good care of you and your properties. The strong level of engagement between leaders and the executive staff members generates a common thread with customers (Curtis , Erik & Richard 55).

Work cited

Lisa Bertagnoli. Ralph Lauren. Never forgets its customers.

Curtis Hill, Erik Alberts, Richard L. Godfrey.Customer Service DNA: Building Blocks that Drive Customer Loyalty