Riverdale State Hospital Case Study
An evaluation of the Riverdale hospital case shows that unproductive communication in the employee’s ranks has thus resulted in negative impacts. The hospital employees, therefore, lack relations that are supportive to achieving efficiency. According to Gillis, (2011), supportive relationships hold that employee’s relations within an organization help in developing communication. This, therefore, helps in ensuring that issued are analyzed and solved in strategic ways. It is thus evident that poor communication at the Riverdale hospital has resulted in huge costs. The structures in modern organizations have changed gradually based on the needs. Humans require proper communication, therefore in any organization communication before and throughout an operation are highly required (Gillis, 2011). This form of communication is beneficial because based on the hospital case communication would have helped in saving a life.
The hospital case study shows that there was a huge communication breakdown. This is because the employees of the hospital are government officials who provide services based on their ranking. A resident patient in the hospital died after the collapse of a wall that was next to his hospital bed. This, therefore, shows that the management was not effective since no communication had been made in regard to the particular wall. In other words, this implies that several signs that would result in danger had been overlooked. An instance can be derived from the cry of patient James Horris who continuously claimed that the sky had an issue. This was a clear sign that he predicted that the ceiling had an issue and he saw that it would fall. Since the patient suffered from amnesia he did not have a proper way illustrating the issue. The employees failed to recognize this and instead they subjected him to drugs. Because the running of the hospital was based on bureaucracy it was directed by specific traits which resulted in devastation which was death (Gillis, 2011). Labor was provided in the division based on the different ranks that were held by the employees each of the rank having specific policies. The investigation, therefore, shows that the ceiling had an issue that required immediate attention
Operative communication is essential to every organization as it assists in building the distinct organization functions. Based on facts, effective communication helps in developing customer relations, product development as well as the management of employees. This generally involves every business operation aspect (Keyton, 2011). The major audience of communication is employed as they normally serve as a connection to the other audiences. This, therefore, implies that when the employees of an organization are well informed and engaged in communication the other operations constituencies are bound to emerge stronger. Effective communication helps in increasing productivity, developing effectiveness and encouraging the corporation to be innovative through ideas generation. Communication can be described as a business central point that determines the success of any operation. Communication helps in building a culture that is effective in ensuring the organization’s wellbeing especially based on teams effectiveness (Keyton, 2011).
In summing up, while theories of the managing organization are continuously emerging there are no theories that are free from issues. This is because most of these theories are based on achieving progress rather than attaining organizational perfection. The analysis of the case shows that there are strategies that need to be undertaken in the avoidance of such tragedies occurrence. In order to increase communication effectiveness, an organization is necessitated to conduct a weekly meeting which will involve employees from all ranks in the general hospital. This will help in ensuring that all the employees are well informed which will assist in avoiding fatalities that are unnecessary. Through operative communication patterns selection, flexible strategies of collaborating with one another can be applied. By viewing the current economy the necessity of coming together can be established as working together helps in developing solutions more effectively.
References
Gillis, T. L., & International Association of Business Communicators. (2011). The IABC handbook of organizational communication: A guide to internal communication, public relations, marketing, and leadership. San Francisco: Jossey-Bass.
Keyton, J. (2011). Communication & organizational culture: A key to understanding work experiences. Los Angeles: SAGE.
