Project
Kick off
The starting point will include creating a workers program that entails training, advancement and growth opportunities. It will involve developing a plan, presenting the plan, testing the program , implementation of the program in form actual training. The program will be presented to the manager of the overall project.
Design Phase
-Working with the employees including the customer service representatives to gather information about the training, personal growth and development needs .Creating the content of the training programs based on the collected data or information. Developing the appropriate ways of evaluating the programs to ensure that they are in line with training objectives and presenting the developed programs and training schedules to the human resource management for review will be done in this pace.
Building phase
The trainers will develop all the training contents that can improve employee productivity and involvement. The developer of the program will them provide a plan that can be used to test the outcome of the training program. The testing of the program will be done on the customer service representative before being adopted by other workers. A plan will be created that involve a good compensation plan including bonuses after workers performance has been improved through training. Creating a working environment that is favorable to the workers by reducing time spent on meetings, playing music and providing snacks to employees. Coming up with communication process where employee can raise concerns. These factors are important since they improve the employees’ morale and make them feel happier working in the organization (Mielach, 1).
Implementation
The HR department will implement the program across the organization and provide the necessary resources required in the process
Training phase
All the individuals involved in creating and implementation of the program will be offered training in how to do so. The individuals will present the [progress of the program at a monthly meeting.
Closure
The program will be transferred to the relevant individuals who will ensure its continuous adoption by new and existing employees.
Works cited
Mielach, David .11 Things That Make Workers.Happy.BusinessNews Daliy. 2012
