Questions and Topics We Can Help You To Answer:
Paper Instructions:
You will answer to this questions in 5 distinct paragraphs single spaced typed. I will not accept the work if it is double spaced. No need for an introduction, conclusion nor source. I just need a critical thinking and 5 paragraphs.
1. FOCUS. What is the foremost thing that occupies the attention of you and your fellow associates? Is there a passion for managing one's career as a primary objective, being highly efficient and reducing costs of operation, or is it a focus on the customer?
2. NEEDLESS THINGS WE DO. If you walk into a UPS store and ship a box, you will not fill out a paper form. The associate will type the name and address into the UPS register. If you walk into a FedEx store to ship a similar box, you will complete a form. Operationally, do you see the difference and do you see the costs? What does FedEx do with that form? I am not asking that you answer that specific question, but how many layers of cost does YOUR organization impose? Or, do you see other companies that impose costs on you as their customer? Discuss your observations. I want you to be able to open your mind and your eyes and see these things.
3. CHRONIC WASTE. Most companies have some degree of waste, however that which is AVOIDABLE but allowed to continue unabated is chronic waste. Unfortunately, many organizations have chronic waste which becomes a burden to delivery of customer value. Waste has a cost and chronic waste implies increased costs to the customer and/or a reduced financial return for the stakeholders.
4.IT TAKES AN EXPERT. In a sense, organizations take the batteries out of the smoke detector. This means you have become so accepting of the waste that we do not see it even though it is in front of you.
Clear your thoughts....look around your organization....and comment on what you see.
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EXAMPLES: unwanted turnover....unnecessary and bureaucratic delays that add time....preventable accidents....product recalls....inventory overages....it is a long list.
Do you have process that no one really understands unless you ask someone how to do it? For example, how hard is it for you to log onto a computer and see your performance measures? Does your organization have data that you need in order to make a decision, but you have no idea how to get the data?
If I ask you to tell me your organization's key strategies for the next five years, do you know them....or even know where to look for them.
If I ask you for your daily revenues (sales), do you know how to get them or do you have to call someone in accounting.
Do you know if your customers like you? How hard is it for you to find out, and why do you have to ask someone?
If you had difficulty with any of the above--plus many other possible questions---how can your organization be focused on value creation when internal processes are problematic?
5. KEY PERFORMANCE INDICATOR(KPI). Please read and understand the discussion of Key Performance Indicators (KPIs). I seek your comments about how you might construct and use results for your company or a company you are familiar with.
