- Service Management
- Code of ethics
- Treatment of Employees
- The organization will treat all the employees equally. The management of the organization will have to offer equal respect to all employees. The code of conduct will apply to all departments in the organization.
- Being on Time
- All the workers will be arriving in their respective working place on time. When the organization is holding meetings, all the workers ought to arrive on time. Any member who will not be able to attend the meetings set by the organization will have to contact the management two days before the due date.
- No Interruption during Meetings
- Every member in the organization will have to hold due respect to the opinions of one another during meetings. The organization will not allow any interruptions to occur during the proceedings of any meetings.
- Resolve Conflicts Together
- The organization will have to implement unity while resolving conflicts regarding to any particular issue that emerges. The organization encourages all the ten employees to cooperate with the management in solving conflicts regarding to any issue that may develop occurrence of loses.
- Offer due Rights and Obligations
- The organization will practice the best business principals while in operation and promote corporate principals that relate to ethical values. The main areas that the organization will concentrate on prompting these principles include offering quality services in order to empower and motivate all the employees.
- SWOT Analysis for the Operations within the Organization
- Strengths
- The management of the organization will create a strong reputation in the marketplace in order to gain the best outcomes. The management will create a strong relationship with all the employees in order to offer the best services to its customers. The organization will also create a strong relationship with all the customers in order to understand and meet their expectations. Providing good relationship will be the most effective success to foundation of the organization.
- Weaknesses
- The management may incur shortage of consultancies for the operation during the first months of operation. This weakness will mostly affect the organization within the operating level. The organization will have to take time in order to identify the preferred requirements of each customer. Cost of goods in the market may not be in favor of the organization in most of the time.
- Opportunities
- The organization will have the benefit of creating a well-established position within the market niche in its area of operation. The organization will also have the capability of convincing its new customers that it is the best in offering all the hotel services.
- Threats
- The organization will face the challenges of operation from large consultancies that operate at a minor level. The large consultancies may have the ability to offer various competitive services that the organization may not be able to withhold. There may be other small consultancies willing to invade the same market that the organization occupies. This may be a disadvantage to the organization because it will have to share most of its customers with the emerging small organizations.
- Five-Year Strategic Plan
- The organization will have to pursue the following strategic direction for the set period of five years.
- Necessary Roles in the Organization
- The organization will have an obligation of offering the following roles in order to get the best outcomes.
- Develop Competency in All the Operations
- The main obligation of the organization is to develop a competency framework. All the employees ought to understand their obligations in order to provide effective performance. The organization has an obligation of evaluating the performance of all its employees and recruit more workers who will offer effective services.
- Offer Better Planning Strategy
- The management of the organization will have the responsibility of offering better planning strategies. The planning includes engaging all the ten employees in developing an effective plan for succession.
- Organizing
- The management has the obligation of organizing all the operations in the hotel. Organizing involve providing better principals that all the employees will have to follow. In order to provide better organizing mechanism, the management will have to employ the department of human resource in carrying out various important obligations. These obligations include identifying all the needs of employees.
- The organization will be able to accomplish all of these roles through involving the employees in the operations. The management may opt to contact each employee and listen to the requirements of that it ought to include in all its operations. The management may also opt to involve contact its employees through face-face conversation and identify all the issue that may be in affecting them.
- Recruitment and Selection Approach
- The organization may hold recruitment of employees through advertising the available ten positions via the website and offline media. The organization may also advertise the post through televisions and radio channels. Another way that the organization may use to advertise the posts is through the magazines. After advertising the posts, successful candidates may attend an assessment test later.
- Selection of the candidates may involve choosing the best and most suitable candidates of the ten positions. While selecting the candidates, the human resource department will have to comply with the organization’s laws and regulation.
- Approach to Leadership, Motivation of Staff and Team Building
- The management of the organization will have to offer excellent leadership skills to all the employees. Proper leadership skills include offering the best services and requirements to both customers and the employees. In order to offer the best leadership skills, the organization ought to allow the employees to provide their considerations before making a decision.
- The organization may offer gifts and presents to those employees who indicate best outcomes at the end of every financial year. The management may include team-building techniques that are of significant importance to the well doing of the organization. The team building techniques may include involving all the employees’ in-group work while operating various daily tasks.
- Maintaining Management Control of the Operation
- The organization will create a strong relationship with all the employees in order to maintain a proper operation process. The organization also has to provide better services to all the customers in order to make sure that they visit again. If both the employees and the customers raise specific concerns, the organization has the obligation of taking the required steps to cater for the issue. The organization will also have to borrow ideas from other successful businesses in order to improve in areas that it ought to succeed.
- Deepen and review its direction on the need of offering the best services to all its customers.
- Assess the most significant needs that the customers and the whole community require in order to identify the gaps that may exist preventing the organization to make the intended profits.
- Explore the possibilities of expanding its market structure to other nearby areas of the market place.
- The goals that the organization ought to achieve within the five-year period include providing a quick response to important issue that relate to both customers and employees.
- To develop a stable and high quality qualified employees who will help the organization in making the recommendable profits.
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