Questions and Topics We Can Help You To Answer 

part 1.  
Although email communication has been growing exponentially in recent years, communicating in person is still considered very important. Maintaining goodwill is a critical aspect of a company's going concern. Goodwill can be maintained via electronic correspondence and through in-person communication. Striking the right balance between virtual and personal communication is the most effective way to maximize the use of technology and still sustain face time with people.

What are the situations in which a printed memo or letter might be preferable to an electronic message? Explain your reasons.


part 2.
Recommendation letters are classified as routine messages, but with all the legal troubles they can cause employers these days, they’ve become anything but routine. You’ve been asked to write a letter of recommendation for an employee who worked for you some years ago. You recall that the employee did an admirable job, but you can’t remember any specific information at this point.

For this activity, discuss the factors you should consider when asked to write a letter of recommendation. Given the situation, should you write the letter anyway? Explain.