Topics and Questions We Can Help You To Answer

Paper Instructions:

Using the Case Study Template format found in the Files folder, submit your analysis to the following discussion questions:

List the advantages of a single customer service center for RR Communications
Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center
Is it possible to achieve an enterprise vision with a decentralized IT business unit?
What business and IT problems can be caused by lack of common information and an enterprise IM strategy
What Governance mechanism need to put in place to ensure common customer data and a shared customer service center? What Metrics might be useful?