Implementation of Kepner Tregoe Method in SAP with Cost Estimations

            Kepner Tregoe method provides an efficient procedure in troubleshooting. In solving the issues of services quality I suggest the utilization of the KT project management procedure. This process is essential as it provides practical and guided methodological steps which lead to the success of projects regardless of the complexity and the size (Chang, 2010).  In order to deliver quality services, good plans and implementations must be in existence. Therefore, KT management project is beneficial as it teaches individuals on defining logics, plans as well as projects implementation. This provides a language which is characterized with ease which helps in making the communication of projects effective which helps in covering the needs, management of the project as well as solving the projects issues. This, therefore, ensures that the generated products are of high quality which in turn facilitates the organization delivering quality services (Chang, 2010).

            KT method is additionally crucial in solving service quality issues because it is characterized by simplicity as it helps in identifying different issues as well as establishing possible solutions (Lussier, 2008).  This helps in developing a mutual understand in the whole organization because the approach helps in explaining the existing issues. Moreover, KT approach is essential in improving service quality because it helps in clearing communication between the organization, customers, suppliers, customer service, production quality and the individuals involved in repairs and also in maintenance (Lussier, 2008).  This, therefore, ensures that the service quality of the organization is highly influenced to ensure that quality is sustained. KT management project helps the organization in solving service quality problems by increasing its ability to complete projects on god time and attain the desired results.  This is therefore achieved by developing the objectives of projects by breaking down the work structure (Lussier, 2008).

            Additionally, this procedure helps in identifying the requirements of projects which increases project's effectiveness as the organization is fully able to complete projects assignments and responsibility on time, estimates costs as well as to develop desired plans (Lussier, 2008).  This procedure is also effective as it helps the organization in monitoring the progress of tasks in order to ensure that quality is achieved in production which helps in identifying issues thus make plans to overcome or avoid them. KT project management can, therefore, help an organization in solving the issues of quality services as it helps in achieving quality (Lussier, 2008).

            In solving the issues of reputation the KT problem management procedure is an effective way of ensuring that an organization is able to reduce costs through cost estimation while increasing customer services quality. This helps in building the brand image as well as the reputation of the organization which fully depends on the public and the clients (Lussier, 2008).  Reactive management of problems helps in ensuring that quality is achieved via high-quality analysis of issues RCA procedure.  In addition, the procedure also utilizes appraisal of the rigorous situation in ensuring that high-quality results are achieved.  Brand improvement and reputation issues are solved KT problem management procedure which analyses the causes of different issues. This helps the organization in resolving those issues and developing a competitive advantage thus building a desirable image.  The problem management procedure, therefore, helps the organization in solving the issues completely for long-term periods, increase its efficiency, quality and decline cost utilization (Mislick, & Nussbaum, 2015).

Reputation issues are solved by the problem management procedure because it helps in increasing client’s satisfaction while decreasing the operational costs (Mislick, & Nussbaum, 2015).  This, therefore, helps the organization in trading in favorable prices which helps in maintaining a competitive advantage and improving its reputation in the market.  The rate of rework issue is additionally solved because KT leverages are the leading troubleshooting methodologies in the world and they help in reducing the times of resolution, reduce costs per the provided issues and increase the satisfaction of its clients. This, therefore, ensures that the rate of work is shortening as efficiency and effectiveness are achieved (Mislick, & Nussbaum, 2015).

            In reference to the issue of employee turn over the KT, procedure helps the organization in ensuring that the turnover level is reduced.  This is because the organization issues of re work are solved and therefore employees do not have to move to the better working organization (Chang, 2010). Additionally, the employee’s needs are catered for as the KT procedure helps the organization in gathering information on the issues facing the employees and how best the issues can be solved.  KT additionally helps the organization in managing and developing the skills of the employee’s thus increasing employee’s satisfaction. KT permits the organization mangers to develop solutions which are aimed at increasing commitment and ownership (Chang, 2010).  This helps in developing a plan of employee’s responsibilities that making their tasks easier as they are allowed to develop critical thinking traits which are lasting traits that can be applied even in the future.  This, therefore, results in higher performance because the procedure helps in ensuring that the employees are highly motivated. The procedure helps in balancing financial and nonmonetary motivations as the employees highly require it. KT is, therefore, effective in reducing the rate of turnover of the workers as it incorporates all the involved individuals’ needs (Chang, 2010).

 

 

 

 

            References

Chang, C. M. (2010). Service systems management and engineering: Creating strategic    differentiation and operational excellence. Hoboken, N.J: John Wiley & Sons.

Lussier, R. N. (2008). Management fundamentals: Concepts, applications, skill development.       Mason, OH: South-Western/Cengage Learning

Mislick, G. K., & Nussbaum, D. A. (2015). Cost estimation: Methods and tools.