Retirement case study

Question 1

List of twelve sources that be created to bring in clients

  

1. Online platforms such as social media i.e. Facebook and twitter. Most changing trends can easily be captured in social media platforms. This gives the sales manager a chance adjust according to ideas common in the public domain.
2. Printed media i.e. newspapers and monthly magazines. Print Media will spread the word faster and to various people and entities.
3. Consultations with other experts familiar with the field. Experts have the knowledge and experience on how to capture clients. In addition, they can bring in more clients.
4. Getting into contact with potential customers through phone calls and by sending emails
5. Through trading show exhibits that lecture people on all levels of CCRC
6. Proving free services and resources will attract potential customers. The public will be more acquainted with the services offered and the charges also.
7. Using the best skilled personnel to develop trustworthiness and potential customers.
8. Advertise in the appropriate media that will easily attract customers
9. Phone directories contain contact and addresses of potential clients.
10. Public relationships create social networks that in turn can be used to 1identify clients.
11. Giving free samples that will encourage clients to return to the business entity.
12. Offering competitive prices that will appeal to the market in general. (Armon, 2007).

 

Question 2

A checklist that shows clients how it handles social life of the patient and how it promotes other relationships within the institution. The checklist will be ticked in accordance to what the client wants.

yes	no	n/a	He or she wants to be independent throughout her stay at the institution
			He or she has major concerns about his or her health.
			Availability of emergency services in the institution.
			Will housekeeping be of any value to the client during his or her stay at the institution?
			The client needs help with maintaining the conditions at their home

 

A dementia checklist of a patient whose condition is worsening

yes	no	What is the level of the client’s movement
		Does the patient exhibit signs of aggression or any other violent behavior
		Does the client need assistance to feed
		Does the patient needs additional health care such as diabetic checkups Is the condition come with any additional needs apart from the ones identified by the client?

 

Part 2

CASE 1

Steps that can be taken to solve the problem

The first and obvious step that one can take to solve the issue between Mark and Harold, is to call a meeting that will involve a third party if necessary. Secondly allow both of them to air out their issues from their own perspectives .This will enable one to get details. If the Harold’s complains hold water, gain his trust and take action by either making Mark admit he was wrong or by giving Harold an alternative staff member to assist him. By doing this all the parties will be satisfied and the conflict will be solved.

CASE 2

The first step is ensuring that a notice is written to the one hundred and twenty five clients informing them of the inconvenience that will be caused by the breakdown of the two elevators. Ensure they are aware of the computer malfunction .After revealing information on the matter, caution the residents to ensure they take great care of themselves as they use the elevators, in case the elevators develop a similar problem. Finally give a date when the performance of the elevators will be back to normal operation.

CASE3

Evacuation procedures

In most scenarios, the evacuation procedure is simultaneous in case of a fire. This actually means that everyone in that premise will respond based on the fire signs and warning signs. Then, they will escape the fire by the means available in the premise to avoid any causality or injury. A simultaneous procedure is initiated by an alarm installed in the building’s warning system. (Bernardini, 2017).

Another alternative involves coming up with an impromptu evacuation procedure to allow individuals who are not in direct danger to slow down the evacuation. It is vital to evacuate people who are in immediate danger first then the rest can follow. This can be done by evacuating the people on the floor that has fire. The other floors can then be evacuated each at a time  to ensure safety and no one is left out in the building .Necessary amenities can be given  outside after all the residents are safe from harm. (Bernardini, 2017).

After evacuation the residents can be taken to a defense location sector of the building. This room ensures that medical needs of any injured individual is taken care. If there is no defense section, injured residents can be rushed to the hospital to seek immediate medical attention or any other assistance that they may need. (Bernardini, 2017).

 

 

 

 

 

 

 

 

 

 

References

Armon, R. Y. (2007). Leading the sales force: A dynamic management process. Cambridge: Cambridge University

Bernardini, G. (2017). Fire Safety of Historical Buildings: Traditional Versus Innovative “Behavioral Design” Solutions by Using Way finding Systems