Returns and refund

This company provides a return and refund policy for cell phone devices purchased directly from our corporate owned retail store, and from online platform. You have up to 15 days after buying or shipping date to return your device.

All the devices that are sent back should be in the original package while having like-new conditions. All the original components of the phone including the manual, charger, battery, unopened software plus the copy of receipt or invoice must accompany the cell phone. If the phone is not in original conditions or any component is missing the return cannot be accepted. Returns that cannot be accepted include closeout devices, devices which have not been purchased directly from our stores or authorized retailers or dealers, and insurance replacement devices that comprises of any device received as part of a Mobile Insurance Claim. As per this policy, the product will be eligible for refund if the product is proofed to be defective or if it has been damaged during transportation to the user as per the law (Cross, Miller, & Cross, 2009). In addition, you can return the device if you longer need it but it must be in unopened and new condition having all the original tags, guarantee/guarantee card, inbox literature, accessories and freebies. 

The cell phone must pass through the brand’s service centre where a document confirming the cell phone as being defective will be issued and which must accompany the device. A tracking or authorization number for the return be clearly indicated on the outside of original package. Some fees like original shipping fee will not be refundable. The refund will be done through the original payment method for device returned.

References

Cross, F. B., Miller, R. L. R., & Cross, F. B. (2009). The legal environment of business: Text and cases: ethical, regulatory, global, and e-commerce issues. Mason, OH: South-Western Cengage Learning.