HOSPITALITY INDUSTRY, LEADERSHIP SKILLS AND MANAGEMENT SYTLES

• What leadership skills did you talk about in your interview?

Leadership skills are the capability of a person to lead in an excellent manner. It is based on several key skills that an individual must possess in order to be a great leader. These skills are highly sought by an employer’s as they are involved in dealing with people in a way that it motivates, enthusing and building respect among individuals. We discussed skills such as being a good listener than can listen actively and is good in questioning to elicit information. A good leader must also know how to build rapport quickly and ensure that it is effective. This creates a good and strong relationship with others. The art of being good at public speaking either at informal or formal corridors is a leadership skill. Another skill we discussed was the ability to have good and strong negotiation skills that will broaden the sense of reaching a bottom line with a win-win situation.

• How did the interviewers demonstrate their leadership skills in their daily operations with evidence?

The interviewer demonstrated the leadership skills such a communication skill and attentive listening to the staff in the daily operation of the business. He showed by an action of how they have been conduction daily briefing every morning before business commences.

• How did the interviewers identify a) an effective leader, and 2) an ethical leader?

An effective leader is the one who knows how to communicate with his people and listening to them as well. A leader who can also solve any problems that emerges during the normal operations. An ethical leader is the one who observes moral behaviors. He lives up to the required standards and performs his duties without favor.

Q1.  How would you describe your management style?

 Management styles are the ways that are involved in decision making and it relates to the subordinates. They include autocratic and permissive styles as well as paternalistic and democratic styles. These styles help the management in making a daily decision to enhance smooth running of the business. Any style that is used has to be effective in order to make the very best decision of the business.

Q2. What are some mistakes that you think hospitality managers commonly make?

Being the head of a hospitality company is not an easy task. Just like any other business there are challenges. It is true that we can make mistakes the common one being able to make time for the employees and listen to their problem or little is done to their concerns. Another common mistake is not being able to recognize their achievements and reward them accordingly.

Q2 (a). How do you “fix” any mistakes or make sure that they do not happen again?

In order to be an effective manager then one should have the ability to command hearing and respect. A manager should also be able to communicate well and be able to make a wining decision.

Q3.  What do you think are some key qualities/characteristics and skills that a manager at your level should have?

The most valuable skill is to be a leader of strong character with charisma that can create a great impression to all staff.

 

Q4. Which skills to you believe has been most valuable in assisting you in your management role?

Being a manager is not easy at all. It is challenging because everybody else is looking up to you. As a manager, you are also expected to be a role model to the rest.

Q5. What is the most challenging aspect of being a manager?

There are problems in every business and these problems have to solve for business to continue with the operation. We use strategies such as problem definition, problem study, launch goals, make possible answers, examine the solution and implement it.

Q6. What problem solving strategies do you use?

I have experienced a big challenge of declining sale I the company. This place my jeopardized my work as a manager in the hospitality industry.

Q7. What is the most difficult challenge that you have faced as a hospitality manager?

I love my work for a reason it is my area of profession. Secondly, I love interacting with people from different area and regions. I enjoy it.

Q8. What do you enjoy least about your job as a hospitality manager?

I enjoy the flexibility that comes with my work since they are different shifts. I also do enjoy every single allowance that is given.

 

 

 

Q9. What do you enjoy most about your job as a hospitality manager?

On a normal working day depending on the shift I wake up four hours before the reporting time. I jog for thirty minutes and then I check my schedule of the day work. After that, I have my breakfast/meal and I proceed to work. I am always there an hour earlier.

Q10. How would you describe a typical work day for you?

In order to ensure that the employees maintain morale I always try to reward their work especially to those who go beyond a normal call of duty to see customer satisfied (Owen, 2012).

Q11. What strategies do you use to motivate employees and maintain morale?

To measure the employee’s success we mostly use the customers complement and the view of lines manager and how well an employee executes his or her duty.

Q12. How do you measure employees’ success?

In order to promote an employee to the management level, I consider the performance when little or no supervision is done and how well they conduct themselves (Owen, 2012).

Q13. What traits do you look for when hiring management employees?

When we hire employees we put them under training for a period of not less than three months.

Q14.   How long does it take for employees to complete the training program you offer?

For my range as a manager and to maintain a high degree of motivation to any manager, a competitive salary will be a six figure.

Q15. What is a competitive salary range for your position?

There are many reasons why I prefer working here compared to my previous employer is because the current company is in a more competitive range and this gives me a great chance to learn and gives me personal satisfaction.

Q16. Why do you like working for the company compared to your previous employer?

When I was looking for this job they required someone who has worked for a hospitality industry of a minimum of three years. I had worked for my previous employer for four years that landed me a place in this company.

Q17. What experiences have you had that helped you to get to your current position?

When I was growing up I loved and admired the industry especially when my parents used to take out to have some lunch or dinner in a hotel. I liked the way we were served and this created some interest in.

Q18. Why did you decide to get into the hospitality industry?

I decided to work for the company because there offered me a better pay package benefits. This was together with my own self-satisfaction.

Q19. Why did you decide to work for this company?

Almost everything is great but I would like to change people’s mind about how they view employees especially the waitress. They should treat them better.

 

Q20.  Is there anything that you would do differently in your career as a hospitality manager?

As much as practical experience is necessary, it is even better to have a university degree that will broad anyone knowledge about the hospitality industry.

Q21. How important is it to a management career to have a university degree in hospitality management?

I would like you to focus on how to increase customer satisfaction and also learn the best ways to solve problems when they arise.

Q22.  As a manager, what would you recommend that I focus on learning that will benefit me in my career?

This is greatly contributed to the low staff motivation programs and low salaries in the area.

Q23. Why do you think there is so much turn-over in hospitality management?

As a result of inadequate responsibilities given to the employees in hospitals and also the poor supervision of these employees and the repetitive work in the hospital there is the chances of high turnover.

Q24. Do you have any recommendations/suggestions for me in my hospitality management job search?

I would recommend you to first do it if it is your area of passion. Do not be afraid to start at the lower level. Embrace the challenge as a junior employee and you will see yourself place even better than mine.