Stakeholders

Stakeholder management can be defined as an important discipline which successful architecture users can use to get attention from others in order for the project to succeed. If the stakeholder is successful the most powerful stakeholder will be identified and the input will ensure the support and improvement of quality. The team can also identify the conflict between the competing objectives within the stakeholders and resolve them as soon as possible. The input of most powerful stakeholder will help in engaging and winning a lot of resources hence enterprise architecture (E.A) is likely to succeed. This management will help by communicating with stakeholders more frequently and the team will understand the E.A process. The E.A team will be more effectively and can build into the plan that the action will be needed to target on the [positive reaction as opposed to negative ones. It essential in to identify the individual stakeholder's group within the organization who are likely to develop the enterprise architecture and come up with gainers and losers and  develop a strategy for solving the arising issues.

The program executive sponsor

This stakeholder has an interest on time, on budget delivery of the system to get the realized benefits for the Department of Motor Vehicle and its customer. It incorporates all the senior management which includes government agencies in one of their biggest branches in the country. This stakeholder is interested in the bottom line results of the entire organization. Department of Motor vehicle has many outlets that utilize the combination of technology and provide good services to all its subnets (Splash, 2007).

Head Department of Motor vehicles

This stakeholder is redesigns to an integrated system to manage all the other stakeholders like customers and any other business partner, this stakeholder-run the overall check of entire business operation. This is one of the administrative infrastructures that will provide the flexibility required by the user of the business in order to change the flow of work in any need of the rule of the business. The higher staffs that have the bigger roles have the capability of controlling the system and are able to manage their data well by use of the secret password and personal identification numbers (Commonwealth of Virginia, 2007).

Chief financial officer

This stakeholder is interested in making sure that all financial record is kept in check and up to date by handling reconciliation and distribution of funds to all the operational departments. This department is also responsible for making sure all the resources allocated are not misused through auditing processes and oversight tracking any unusual transactions in a well-organized manner. It also consolidates the desperate applications by putting multiple systems within an integrated data source like infrastructure services, interfaces, and financial services like tax processing (Commonwealth of Virginia, 2007).

Program management office

This stakeholder is shown the organization structure and organization strategy. With help of this strategy organizations are able to time more accurately on time and budget hence very easy to meet the targeted goals. The will be less failed projects, production will be high and a lot of cost saving as there is no waste or under budget projects. This stakeholder will be very keen on the inventory control and proper use of assets (Commonwealth of Virginia, 2007).

Line Managers for service Delivery Areas

This stakeholder will provide a specific chance to approach its target by use of well-organized delivery of services. This stakeholder will focus on service delivery and supports all the departments to provide the view of the customer by coming up with the required data. The customers and business partners will enter into a process which takes care of the service delivery and it will conjunct every aid function of all the activity which have a way of helping in the various way of making payments to have presentable (Commonwealth of Virginia, 2007).

Credentialing and Tax processing Specialist

This stakeholder is interested in the giving a proper test to drivers and issue them with the license, there is also well registration of motor vehicles and trailers, fuel distributors licensing, regulation of rental car companies and school bus driver training. After success, a credit will be issued which will be renewed and updated regularly as monitoring is put in place. Some pin and approval authorization will be used as monitoring service. The tax consultation department will be used in the processing of taxation payment and returns and any other supportive functions (Commonwealth of Virginia, 2007).

Customer service specialist

This stakeholder is interested in making sure all customers in a company any other company stakeholders needs have been satisfied. This stakeholder has improved efficiency by putting the best practice of business process re-engineering within the project (Commonwealth of Virginia, 2007). There is also a customer – centric model implementation which has increased customer relationship. The services have been made in a variety hence allowing multiple channels of offering transactions. There is also an integrated financial component which facilitates the ability to allocate revenues to collect accounts.

Security officer

This stakeholder is interested in improving security. It has provided increased access to information by use of single sign-on and a very limited access to the data. The data can be only processed by authorized users. By improving authentication tracking is a simple and liable person will be identified hence creating a secure and able security model. The security had also been enhanced by the use of ID verification in order to limit fraud because the duplicate records have been eliminated. The single customer record has been made and it’s very easy to track the patterns if there is an unusual or suspicious transaction. An alert system has been in place for a potential safety and to evade risk management issues and restrict user roles responsibility in order to accommodate multiple users to support division of work and specialization (Commonwealth of Virginia, 2007).

C.I.O

This stakeholder is interested in organizing communication and information technology. The department of Motor vehicle has many outlets that mostly utilize the combination of technologies in order to provide good services to their internal and external customers. The main department has several third-parties hosted systems that support a number of business functions like the use of technology to set platforms for interaction and communication (Commonwealth of Virginia, 2007).

Application Software Developer

This stakeholder is interested in forming its own software and hardware management by utilizing some servers and operating systems hence reducing the cost. Department of Motor Vehicle had been connected to the headquarter by use of T 1-speed Circuits. The headquarters has the wireless connection. It also has a circuit connecting them to Virginia Technology agency (Commonwealth of Virginia, 2007).

IT Operation Manager

This stakeholder is interested in making sure all the technical needs are applied. The CSI redesign comes up with a good internet connection between their headquarter and the customer service. The department was able to come up with internet cyber sites and online dealers and other business partners like insurance companies through online (Commonwealth of Virginia, 2007).

 

 

 

 

 

 

 

 

 

 

 

References

Commonwealth of Virginia. (2007, August 31). Retrieved from Department of Motor Vehicles: http://www.dmv.state.va.us/csi/pdf/rfp.pdf

Splash, C. L. (2007). Deliberative Monetary Valuation (DMV) In Theory. CSIRO Sustainable Ecosystems.