Monica Lewa
Arizona State, 56th street
Arizona
Customer service manager
MIKA Company
Arizona State
Arizona
17th October, 2016
Dear sir\madam,
I am writing this letter since I am not happy with the product I purchased on your stores at Arizona Street on 10th October 2016. I bought a fridge on that specific day and 5 days down the line, it broke down. I am very disappointed in the company since I have been a loyal customer for a number of years now and such a thing has never happened before.
On that specific day, the employees at the store did not serve me expected since I carried the fridge home unlike before where all the products I have purchased were brought to my house. I thought this was rude since I have been loyal to your company as it gave me quality products before. It also offered after sale services such as home delivery unlike now where customers buy goods and carry them home on their own. I feel disappointed in your company since I expected nothing less but being offered the best and quality products. I think this is very unfair since I wasted my time coming to your store and carrying a faulty fridge which did not meet my expectations. I preferred buying at your store regardless of the high prices since I thought the fridge is quality bearing in mind this is not the first time I am purchasing goods in your store and company.
I hope that this is only one instance and that no other customer has complained since I believe this company is the best and manufactures the best products. I do not want to believe the company has gone down that fast since it still remains my favorite company. Therefore I need the fridge replaced since I am told that money cannot be returned since I have already used the fridge. Again if I did not use it, I would not have realized it’s faulty therefore I am kindly asking you to replace the faulty fridge with another one.
Complaining is not my thing and I did this because the circumstances forced me to. I want to feel the worth of my money and prevent such thing from happening again not only to me but other customers as well. I want you to replace the fridge for me before 7th November 2016 failure to which I will take another step of including a third party which is obviously not good. I believe this is the best company and that it manufactures the best product and that you will deal with the issue with the seriousness it deserves within the shortest time possible.
Please contact me via my email which is This email address is being protected from spambots. You need JavaScript enabled to view it. in case you need some clarifications from me. I have attached photocopies of the receipts and a warrant given to me after I bought the fridge.
Yours faithfully,
Monica Lewa
