OUTLINE

1. INTRODUCTION

Thesis Statement:  Conflicts arise due to different factors which are harmful to the organization and it is, therefore, important for the managers to understand and acknowledge themselves with the common causes of the conflicts in order to find a solution before the problem becomes unmanageable.

1. BODY
2. Topic Sentence: Poor communication is a major cause of the conflict amongst the employees (Cloke & Goldsmith, 2011).

1. The difference in the communication style and failure to communicate causes the conflicts
2. Employee may feel slighted creating animosity between the manager and the employees (Cloke & Goldsmith, 2011).
3. This may result to workplace gossiping lowering employee productivity and morale.

1. Topic Sentence: Differences in value rise especially in a generational gap
2. Young workers may be seen to possess different values compared to the older workers
3. This may result to fail if the workers do not accept their differences.
4. Workers may insult each other experiences and character creating a hostile working environment (Cloke & Goldsmith, 2011).
5. Topic Sentence: Communication is significant in any organization (Johnson & Keddy, 2010).

1. The conflict of communication can be solved when all channels of communication are effective
2. Managers should also ensure that they communicate details pertaining work assignment and reassignment to the employees involved in order to minimize the conflict (Johnson & Keddy, 2010).
3. Training programs will also help the not straightforward employees to raise their issues without being intimidated by others as they will be able to express themselves

1. Topic sentence: Personal values can contribute positively to the organization if the conflicts have been handled well (Cloke & Goldsmith, 2011).

1. Youths in the organization can teach the older works especially on matters of technology (Johnson & Keddy, 2010).
2. The older workers may teach the younger employees how business is conducted and how to come up with a solution when problem emerge
3. Healthy competition is important in the organization as it helps employee put their best effort which will increase the company productivity (Johnson & Keddy, 2010).

• Conclusion:

1. It is important to control and solve workplace conflicts in order to for the organization to achieve its objective
2. Employees should be educated so that they may try to avoid these conflicts so that they maintain a healthy working environment.

 

 

 

 

 

 

 

Reference

Cloke, K., & Goldsmith, J. (2011). Resolving conflicts at work: Ten strategies for everyone on the job. San Francisco: Jossey-Bass.

Johnson, C., & Keddy, J. (2010). Managing conflict at work: Understanding and resolving conflict for productive working relationships. London: Kogan Page.