Questions and Topics We Can Help to Answer
Paper Instructions;

For this assignment, you are expected to observe communication taking place in a business such as a
retail store, a coffee shop, etc.
Your task is to observe how the salespeople react to different customers and how communication takes
place between salespeople and managers. Observe their verbal as well as nonverbal interactions. Plan
to spend 15-20 minutes observing.
Next, write a 2-3 page paper (double-spaced) in which you discuss the following. In your analysis, I
expect you to draw upon the vocabulary that you have been introduced to in this course so far; your
analysis will reflect your understanding of key terms, concepts and communication models discussed.
Some questions to consider in your analysis (but do not feel that you have to limit yourself to these):
· What communicative aspects got your attention and why?
· What was the communication context?
· What roles did the participants take?
· What kinds of feedback did you notice?
· What did you notice about the non-verbal messages? The verbal messages?
· Given the setting, what noise was present and how did it affect the interaction?
· What could you infer about the relationship and the nature of the communication (given that
you might not have been able to hear everything)?