Needs Assessment Sundance Helicopters
Sundance helicopters are one of the largest companies that deal in the offering of services to their customers. They are made up of a different number of departments which are responsible for different tasks that all helps the company meet their objectives. This paper will focus its argument on the needs assessment of the Sundance helicopters for their problem in the management of their organization that lacks organization, communication, documentation, and training. The first step will involve the gap analysis of the current and the desired outcome followed by the realization of the priorities that are important for solving the problem while the last stage will be involved in identifying the causes of the problems and the solutions and growth opportunities for the company.
Lack of proper organization in the company is one of the major problems that the company is facing. They are currently unable to organize their employees in a better way such that their duty schedule is perfect and effective. This has resulted in the poor performance of the employees where they are unable to organize themselves well and thus some ends up working for more hours. This results in their fatigue that affects their performance which increase in the accidents as they are unable to pay attention to their roles (Welfeman, 2013). Lack of proper communication is another problem that affects the company’s performance. The company fails to communicate in an effective way to their customers which has resulted in the loss and lack of reliability of their customers. For instance, they have failed in communicating earlier in advance and this has caused so many flights to be canceled thus causing disappointments to their customers. Lack of documentation is another problem that the company is facing as they have not been able to follow some of the important steps that are usually documented and thus they end up being vulnerable to making mistakes.
It is through these mistakes that the company makes so many losses. Lack of training is another problem facing the company as they currently do not focus on the training of their employees.
The most prioritized solution to these problems is the change in the organization. This is cost effective as the company will only change the way they arrange and distribute their roles to their employees. This will enhance better communication within the company and this will as a result lead to better communication even to the customers. There will be no delay as the company will be able to reduce chances of errors as the shifts and duty schedules will be well organized. Hence all the employees will be able to perform well. With the right organization, the management will also be able to document all the operations thus reducing cases of errors. As the company increases its loyalty to their customers, profits will be realized and thus the cost of training the employees will be able to be catered for.
The main cause of the poor performance in the company is due to the management difficulties. The jobs are ineffectively carried out and the individual employees fail in their operations hence causing accidents (Daily Mail, 2011). The management is, therefore, inefficient and thus the entire organization of the company does not help the company to attain its goals. Communication is ineffective and this has resulted in a total poor performance of the company.
As a result of the problems that the company faces, it is quite important for the management of the company to implement changes and new policies that will help in solving their problems and thus allowing them to achieve their goals, mission, and visions. The company should implement the use of work cards that will clearly define the procedure to be taken by the employees so as to guide them in the inspection process (NTSB, 2011). This will help in solving the problems with documentation issues.
Training of employees is another solution that can be implemented in the company (NTSB, 2011). This will help to increase in knowledge and skills for the employees thus allowing them to be effective in their work and thus a good performance as the output. Establishment of duty roster among the employees will enhance in the limitation of time spent on work by the employees (NTSB, 2011). This will enhance them to be able to reduce the risks becoming fatigued and overworked and hence good performance will be expected from them. Employees should be trained on the new policies and procedures implemented in the company so as to allow them to abide by those policies and hence enabling them to work towards achieving the best. Communication is paramount therefore information should be effectively being communicated from the top management to the employees and to the customers and vice versa. This will help the company to be able to satisfy the needs of their customers. Maintenance department being the most important department in the company ought to be taken care of and therefore all the problems that the department is facing should be solved with urgency so as to attain highest profits.
References
NTSB. (2011). Loss of Control Sundance Helicopters, Inc. (1st ed.). Washington, D.C. http://www.ntsb.gov/investigations/AccidentReports/Reports/AAR1301.pdf
Tragedy in Sin City: Newlywed pilot and couple celebrating 25th wedding anniversary among five killed as Vegas tour helicopter crashes into a mountain. (2011). Mail Online. http://www.dailymail.co.uk/news/article-2071406/Las-Vegas-helicopter-crash-5-dead-Sundance-Helicopters-accident.html
Werfelman, L. (2013). ‘Inadequate Maintenance’ | Flight Safety Foundation. Flightsafety.org. http://flightsafety.org/aerosafety-world-magazine/apr-2013/inadequate-maintenance
