Resolving Team Conflict

Conflict within a team arises as a result of members of the team having different viewpoints under a given circumstance. These differences escalate conflict which if handled well it can be advantageous to the team or if mishandled it may contribute to the demise of the team (Scannell, 2010). In order to achieve the main objective of the team, it is advisable to have interventions in the event that a conflict arises during the discussion. This is because it will restrain the involved member to make the argument personal. Interventions may help in controlling the argument as other members may interject and raise other issue or add some value to the said view cooling off the argument process (Scannell, 2010).

Appointing a mediator in the team is beneficial to the whole team as a whole because the mediator understands where the group stands in. A mediator is supposed to be neutral so that the course of judgment to be taken will be fair (Scannell, 2010). This ensures that the discussions are held in the context of the objective that each viewpoint of each member is valued and there is no intimidation. A mediator ensures that each team member feels appreciated and no member is valued than the other. Resolving conflict in the team ensure that there are a better understanding and appreciation of the various viewpoints of the members (Scannell, 2010). The process of resolving conflict facilitates the development of skills to the team members as they are sure that their points will be considered promoting a healthy balance in the different constructive opinions thus avoiding the negative conflict that is disruptive and destructive (Scannell, 2010).

 

 

 

Reference

Scannell, M. (2010). The big book of conflict resolution games: Quick, effective activities to improve communication, trust, and collaboration. New York: McGraw-Hill.