Evaluating the Internal and External Weaknesses in the Organization’s Progress Toward Goals

The United States Postal Service is facing a challenge in implementing its proposed changes to its national approach in response to technological changes that have emerged over the past several years. Upper management, middle management and the employees of USPS need to proactively cooperate with ensuring that the organization can keep up with its mandate which is to safeguard the right of every citizen of the United States to receive and send mail. There are several issues systemwide that need to be addressed including the prevention of the escalation of the prices of sending and receiving mail, security concerns during the transportation and distribution of mail, and ways to keep up with customer requirements that are becoming more varied.

The most significant challenge will be achieving a synergetic system where the whole organization can work together smoothly and harmoniously. The board of directors of USPS is responsible for overseeing the implementation of the ideas that will see the corporation transition and achieve digital transformation to remain competitive in this era of the Internet of Things (Marchisotti, Domingos, & Almeida, 2018). This will necessitate the creation of a platform where employees, mid-level management and upper-level management will work together to retain the recognition of USPS as a top-tier service provider in the United States.

To meet these goals, the United States Postal Service should come up with ways to promote growth by providing services that have added value to the customers. This can be done by expanding the provision of services to align with customers’ preferences, reduce overhead costs to lower prices and use continuously updated customer databases to increase efficiency.  The next step would be to enhance operational efficiency by implementing researched policies supported by the latest scientific findings.

Operational efficiency can be improved by adopting an automated process to reduce costs, studying a variety of practices to find the ones that work best in specific regions, and adopt working business practices to increase flexibility (Phelps & Madhavan, 2021). The final step towards achieving synergy within the organization would entail creating and sustaining an organizational culture that is performance-based. A performance-based organization can be achieved by implementing policies that allow better employee retention and lower employee turnover. It can also be achieved by increasing training events for all levels of workers and improving the working environment making it satisfying, safe, diversified and secure (Rached, Bahroun & Campagne, 2016). The table below outlines further recommendations and suggestions to revitalize the organization and make it more adapted to the current business environment. The scale indicates the anticipated effectiveness of each suggestion in meeting the goal of achieving organizational synergy with 1 indicating the lowest effectiveness and 10 indicating the highest effectiveness.

Action	Effectiveness score	Outcome	Effectiveness score	Average result of action and outcome
Providing services that have added value to customers	6	Customers will learn to rely on USPS increasing its flow of capital	4	5
Improving operational efficiency	3	Costs of provision of services will be lowered increasing profit	8	5.5
Reorganizing the system to be performance-based	5	Increased job satisfaction for employees as their efforts are recognized	7	6

 

At higher management level more training opportunities will be provided to equip this part of the organization with skills to navigate the decision making process with ease even during high-stress circumstances as recommended by Oberlin (2018) which when combined with organization-wide training for all employees will improve the chances of the organizational success in meeting its objectives (Oberlin, 2018). Below is a draft email that can be used by USPS Chief Executive Officer to obtain employees’ buy-in for implementing the suggested changes:

“Dear Mr./Mrs._________

USPS values and recognizes the hard work you put in for the organization. Over the next few months, you will notice some changes in the way we operate and you may be called upon to work in ways you are not used to. However, I’d like to assure you that these changes are meant to make our offices, safer, increase convenience to our staff and create a more open platform for dialogue. These steps will make the organization a more prestigious place of work for many years to come.

Louis DeJoy

Post Master General”

Implementing these suggestions will bring advantages to the organization, its employees, and its customers. For more consultation freely contact me at your convenience.

Thank you

Name of Student

 

 

 

 

 

 

 

 

References

Oberlin, R. (2018). Improving disaster outcomes with better decision making. Journal of business continuity & emergency planning, 11(3), 279-286.

Marchisotti, G. G., Domingos, M. D., & Almeida, R. L. (2018). Decision-Making At The First Management Level: The Interference Of The Organizational Culture. RAM. Revista De Administração Mackenzie, 19(3). doi:10.1590/1678-6971/eramr180106

Phelps, C. E., & Madhavan, G. (2021). Decision Rules. Making Better Choices, 32-41. doi:10.1093/oso/9780190871147.003.0003

Rached, M., Bahroun, Z., & Campagne, J. (2016). Decentralised decision-making with information sharing vs. centralised decision-making in supply chains. International Journal of Production Research, 54(24), 7274-7295. doi:10.1080/00207543.2016.1173255