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Module 04 project

Action Plan for Responding to Negative Online Reviews

Competency
Explore problem-solving skills for business analysis.
Scenario
You manage a local chain restaurant that is known for its burgers. The restaurant is located on the corner of a major intersection in a suburban neighborhood. There are many choices in the area for a cheap meal that is family friendly. With so many options available, you want to be sure that you remain competitive. As a result, you recently decided to make a few changes to the menu. You added quite a few new items and took away a few that weren’t so popular.
Your general manager regularly checks your store’s online reviews to see what your customers are saying. She made you aware that recently your online reviews have been less than positive. She provided you with reviews from your website and asked that you summarize the findings and determine next steps. While your sales don’t seem to be slipping, she wants you to analyze the ratings and reviews so that you can proactively address areas that need attention.
The reviews and ratings are as follows:
Comments    Stars out of 5
Great burgers    3
My waitress was really nice    4
My soup was cold    1
My salad was wilted    1
We were seated very quickly    3
The carpet was filthy    2
The food was horrible, but the manager comped the meal    3
Food was ok for typical bar food    3
There is too much to choose from on the menu    2
Really kid friendly    4
There was a wait to be seated and the hostess brought my four year old crayons and paper to keep her busy!    5
The place is known for their burgers. They should stick to that. Their pizza was horrible and overpriced!    1
Bathrooms need some serious attention! Gross!    1
Our waiter slipped us a buy one, get one coupon before we paid the bill. Sweet!!    4
You have reviewed the data and have decided that analysis is required in order to prioritize the areas of concern. The data will also allow you to assess what is going right in your restaurant.
You and your general manager agree that this exercise is imperative to stay competitive in an already saturated market.InstructionsYou have decided to provide your general manager with a step-by-step action plan, in Microsoft Word, that provides the roadmap used to analyze the data to ensure the conclusions you reached are valid. You will be dealing with both quantitative and qualitative data. As you write your plan, be sure you explain your research method, measurement scale, results, and next steps based on your results.
In an introductory statement, briefly explain why the analysis of these ratings and reviews is important.
* Step 1 – Contrast the two different types of data found in the ratings and reviews and how both will be used in your analysis.
* Step 2 – Describe the research method and measurement scale you will be using to interpret the ratings and reviews. Be sure to include an analysis of the method, and why it is appropriate in this case.
* Step 3- Illustrate your coding process by displaying a table with the values ascribed to your qualitative data.
* Step 4 – Explain whether you applied mean, median, or mode values to your quantitative data. Include a description why your choice best reflects the overall customer rating of your restaurant, what the value is, and a projection of where you would like the rating to be in 6 months.
* Step 5 – Create a table, chart, or graph using Excel that shows your qualitative research results and identify the top two customer concerns to be addressed. Also, include the area where customers are most satisfied. Be sure to add the graph in the appropriate place in the Word document.
* Step 6 – Write two recommendations to address customer concerns.
Resources
FAQs & Guides
* Excel Help Guide
Library Resources
* Business Source Complete
* Business via EBSCO
* APA Guide

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Do a Goggle search on how entrepreneurs motivate and coach employees. In a 2 page paper, describe what you learned about entrepreneurs, leadership, management, and employee motivation.

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Paper Instructions:

Today, many organizations are structured and LLCs. Do some research on the advantages and disadvantages of a Limited Liability Company (LLC).  In a 2  page paper, describe the advantages and disadvantages of an LLC. Also, from your point of view, why are many organizations structured as an LLC?

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Based on our reading this week how would you characterize human resources role in strategic planning?  Make sure you use the reading this week and other references if necessary to support your position.  In addition think about your current organization or an organization that you used to work.  Explain what your organization could have done from a strategic management standpoint  to improve employee engagement? Make sure you explain your position and reasoning with details.

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Final Paper
This final research paper must demonstrate an understanding of new learning in logistics management and how the supply chain supports the organization’s business strategy. The paper must be eight- to- ten pages (not including the title and reference pages), integrating readings, multi-media and class assignments. It is mandatory to include research from the course text, as well as six- to- eight sources from the internet or online library to support your views.

In your eight- to- ten page research paper (not including the title and reference pages), you will describe both the business strategy and supply chain strategy for your organization, for a business unit of your organization, or for some other organization for which you have worked in the past and still retain contacts. Your research paper will analyze how this organization aligns its business strategy with its supply chain strategy and recommend strategy or tactics to improve strategic alignment based on scholarly resources and what you have learned in this course.

You are required to use non-course materials to support your contentions and incorporate supporting documentation to support your analysis. Use APA style and submit your proposal to the instructor by the last day of class.

Writing the Final Paper
The Final Paper:
Must be eight to ten double-spaced pages in length, and formatted according to APA style as outlined in the Ashford Writing Center.
Must include a title page with the following:
Title of paper
Student’s name
Course name and number
Instructor’s name
Date submitted
Must begin with an introductory paragraph that has a succinct thesis statement.
Must address the topic of the paper with critical thought.
Must end with a conclusion that reaffirms your thesis.
Must use at least six scholarly resources.
Must document all sources in APA style, as outlined in the Ashford Writing Center.
Must include a separate reference page, formatted according to APA style as outlined in the Ashford Writing Center.

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How does corporate philanthropy and ethical behavior of pharmaceutical companies influence brand image, brand loyalty and brand success of specific products within their portfolios?

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Write a persuasive essay that examines the situations in which a small group/team would be the best
choice for solving a problem in an organization. In what situations would an individual be the best
choice? How does the use of technology affect your answer? What does it mean to be a participant-observer of a team?
Checklist:
● Identify the factors that you would consider in addressing this issue.
● Describe situations or problems that would be best addressed by a team.
○ Examine the strengths and weaknesses of problem solving by a team.
● Describe situations or problems that would be best addressed by an individual.
○ Examine the strengths and weaknesses of problem solving by an individual.
● Discuss the role of technology in considering your choice of an approach.
● Discuss the role of a participant-observer.
● Make sure your persuasive essay expresses a clear purpose and point of view.
○ Introduce your topic.
○ Respond to the questions in this assignment providing support or evidence for your
point of view or argument you are trying to make.
○ Tell your readers what action they should take, or provide a summary of what the
reader should take away from reading/learning about the topic.
● Write your paper in a clear and articulate manner using Standard English.
● Ensure it is well-organized, logical, and unified, and that your work is original and insightful.
● Use the 6th edition APA formatting and citation style for your paper.
● Respond in a 2–3-page paper with a separate title and reference page.
● Have at least two quality references in addition to the textbook, for a total of at least
three. 

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Hospitality, Tourism, Event Industry in Luzern

The first assessment component is an individual essay which should be 1500-words (plus or minus 10%).
The individual essay is a 1500 words essay but can go (10% over or 10% under the limit)
Topic:
Review the current hospitality, tourism and event industry in Luzern. So basically go over the current hospitality, the tourism, and event industry in Luzern Switzerland

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Hello, please write a one page single-spaced paper with three imperatives, each paragraph starts with "The Effective Manager...". You need to write three paragraphs in total and each paragraph requires to address the two readings I attach, also find the common of the two readings (Emory and Grossman). Please leave me a message if you need any more clarification. Thank you! 

The example is:
The effective manager strongly emphasizes the importance of good customer experience when recruiting potential candidates. Offering clear feedback, providing each candidates with a point of contact, and executing the entire process with a sense of urgency are all effective strategies to create a positive customer experience. When some of Settle's recruits were interviewed, they shared the same sentiment of feeling valued as individuals, and were impressed by the speed of the process as well as the approachability of the recruitment staff; those recruits all accepted their offer with JPMC.

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This portion of the forum assignment will be a competition.  Next week you will "vote" on the best submission, but for this week, you will select your model "leader".  You are not required to respond to any students in this section.  You only need to write your 250 word essay about your leader, why you selected them to win the competition, and what traits they possess.  Your submission can be any single person (a teacher, a coach, a relative, a mentor, a superior, or some other famous person you admire). 

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Explain the historical development of Workplace Learning in the United States, past practice and paradigm shifts.  Compare the view on vocational training and workplace learning. Explain why learning and how workplace learning might help or not help an organization's action plan. A minimal of five slides.  A minimal of two additional scholar references (Malloch, M., Cairns, L., Evans, K., O’Connor, B. N. (2011). The SAGE handbook of workplacelearning. SAGE Publications, Inc.).

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Communication is a vital tool to have in business and personally. As human resource professionals, you will communicate continuously with many people, including management, employees and consultants. One area of communication that can be both effective and detrimental is communicating through emails and texts. Because HR professionals often work with people, they may deal with different emotions communicated by others through emails and texts. So, what do you do if you receive a hostile email or text? Two words: Stay calm!

Please click on the link above to access the video that provides communication tips on how to deal with hostile emails (and texts). About 3 1/2 minutes into the video, there is a long pause, so don’t stop viewing it. Wait until the entire video has completed. The video is approximately 7 minutes long.

Extra Credit Assignment (Worth 30 points): Once you view the video, write one thing that you have learned from the speaker (please limit to only one learning topic). Also, explain one thing (not more than 1) you can do to communicate effectively with others through emails and texts.

Your answer should be written in a full paragraph (about 4 to 5 full sentences).

Please remember to reference your work and include both in-text citations (also known as parenthetical citations) and a full reference using the SWS style. The SWS Guide is located in the Student Center tab under the Additional Resources.

Assignment must be written in an attached Microsoft Word document. 

Resource:

Alexa Fischer. 2013. Communication Tips: How to Handle Hostile Emails. https://www.youtube.com/watch?v=e5x9sxJ16CY